At TERiON INNOVIX PRIVATE LIMITED ("TIPL", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, IoT devices, and related services.

1. Information We Collect

We collect information to provide and improve our products and services, including:

A. Automatically Collected Data (via websites and IoT systems):

• IP address and device identifiers
• Browser type and operating system
• Access times, pages viewed, clicks, and navigation paths
• Cookies and similar technologies for analytics and personalization

B. Personal Information Provided by You:

• Full Name
• Email Address (Primary & Alternate)
• Mobile Number
• Postal Address / ZIP Code
• Company / Business Details (if applicable)

C. Usage Data from Ionic Boost IoT Device:

• Diesel filling events (time, volume, frequency)
• Dosing activity and performance logs
• Associated location or vehicle identifiers (where applicable)
• WhatsApp message logs (delivery status, timestamp)

D. Account & Portal Information:

• Username and encrypted password
• Monthly usage reports and performance logs accessed or downloaded
• Any feedback or queries submitted through the portal or support

2. How We Use Your Information

We collect information to provide and improve our products and services, including:

• To operate and maintain our website, IoT platform, and customer portal
• To send automated performance summaries and dosing data via WhatsApp
• To provide secured access to your personalized reports
• To improve our products and customer experience
• To communicate important service updates and offers
• To detect, investigate, and prevent fraud, unauthorized access, or violations of our Terms

3. Sharing of Information

Your data is not sold to any third party. We may share your data under the following conditions:

• With authorized service providers under strict confidentiality agreements (e.g., cloud storage, messaging gateways)
• To comply with legal obligations or valid government requests
• In case of a merger, acquisition, or asset sale (with appropriate notice)
• Internally, among TIPL personnel, strictly on a need-to-know basis

4. Data Security

We employ industry-standard security protocols:

• HTTPS encryption for data in transit
• Role-based access control (RBAC) on servers and portals
• Firewall-protected databases with restricted access
• Password encryption and multi-factor authentication where applicable
• Regular audits and data backups

5. Data Retention

We employ industry-standard security protocols:

• Personal and usage data will be retained as long as your account is active or as needed to fulfill the purposes outlined.
• Upon account termination, your data may remain archived for audit, legal, or compliance purposes for a maximum of 7 years.
• You may request earlier deletion subject to legal obligations.

6. User Rights and Consent

By using our website, IoT device, or WhatsApp reporting service, you consent to the collection, processing, and storage of your data as described.

You have the right to:

• Access your stored data
• Correct or update inaccuracies
• Request deletion or anonymization (where legally permissible)
• Withdraw consent for marketing communications

To exercise any of the above rights, contact us using the details below.

7. Cookies and Tracking Technologies

We use cookies and tracking tools to enhance user experience and analyze trends. You can choose to disable cookies via browser settings. If you accept cookies, you agree to our use of any information gathered through them for improving services.

8. WhatsApp Communication Policy

By registering your mobile number with TIPL or activating your Ionic Boost device, you consent to receive:

• Automated WhatsApp alerts for each diesel filling and dosing event
• Monthly performance summaries
• Important service updates or reminders

You may opt out of non-essential messages by contacting support.

9. Children's Privacy

Our services are intended for adults in commercial or industrial sectors. We do not knowingly collect personal information from children under 18 years.

10. Policy Updates

We reserve the right to modify this policy. Any changes will be communicated via email or prominently posted on our website. Continued use of our services post-update constitutes your agreement to the revised policy.

11. Contact Information

For questions or concerns regarding this Privacy Policy or to exercise your rights, contact: